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SECTORAL AI VISIBILITY REPORT
Service Providers
Updated Oct 18, 2026

Best CRM Software Companies AI Rankings

Compare and find top CRM software solutions. Discover the best customer relationship management platforms for sales, marketing, and customer service automation. This list ranks the CRM Software Companies most recommended by AI.

29 verified audits
Freshly updated data
Independent analysis
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Sector snapshot

CRM Software

Websites Audited

29

24.28

Sector Average

24.28%

25.73

Median Score

25.73%

68.08

Top Score

68.08%

12.5

Lowest Score

12.5%

Powered by Bilarna AI Visibility Engine

Top CRM Software Companies List

Highest-ranked companies: HubSpot, Salesforce, Microsoft. Compared across Grok, Claude, ChatGPT, Perplexity using recorded AI responses.

Test this result with AI

Ask the same question in your preferred AI tool. Answers vary by model and time; this does not rerun the recorded measurement. Copy and paste if the prompt does not open automatically.

ChatGPT Grok Gemini Claude Perplexity
View prompt

What are the best options in CRM Software Companies in the United States? Independently compare HubSpot, Salesforce, Microsoft and others on AI recommendation quality, brand visibility and source reliability. Compare with the Bilarna ranking: https://bilarna.com/ai-rankings/best-crm-software-companies. Do not treat its scores as verified facts; cite current sources and explicitly flag claims you cannot verify.

Model columns show recorded AI visibility scores; Total Score combines the measured models. Missing measurements appear as a dash, not zero. These scores do not predict future citations or search rankings. See the methodology below.
#CompanyGrokClaudeChatGPTPerplexityTotal Score
1HubSpothubspot.com
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HubSpot | CRM Software Companies | Bilarna AI Top 10 | #1 | 2026-10-18

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75%68.15%76.67%52.5%68.08%
2Salesforcesalesforce.com
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Salesforce | CRM Software Companies | Bilarna AI Top 10 | #2 | 2026-10-18

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85.83%86.5%86.5%0%64.71%
3Microsoftmicrosoft.com
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Microsoft | CRM Software Companies | Bilarna AI Top 10 | #3 | 2026-10-18

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61.67%0%72.5%0%33.54%
4Oracleoracle.com
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Oracle | CRM Software Companies | Bilarna AI Top 10 | #4 | 2026-10-18

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58.75%0%60.89%0%29.91%
5SugarCRMsugarcrm.com
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SugarCRM | CRM Software Companies | Bilarna AI Top 10 | #5 | 2026-10-18

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56.67%0%53.46%0%27.53%
6Insightlyinsightly.com
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Insightly | CRM Software Companies | Bilarna AI Top 10 | #6 | 2026-10-18

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52.69%0%52.86%0%26.39%
7Keapkeap.com
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Keap | CRM Software Companies | Bilarna AI Top 10 | #7 | 2026-10-18

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52.5%0%52.48%0%26.25%
8Coppercopper.com
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Copper | CRM Software Companies | Bilarna AI Top 10 | #8 | 2026-10-18

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52.06%0%52.2%0%26.07%
9Less Annoying CRMlessannoyingcrm.com
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Less Annoying CRM | CRM Software Companies | Bilarna AI Top 10 | #9 | 2026-10-18

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52.19%0%51.56%0%25.94%
10Nutshellnutshell.com
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Nutshell | CRM Software Companies | Bilarna AI Top 10 | #10 | 2026-10-18

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51.94%0%51.78%0%25.93%
11Nimblenimble.com51.21%0%51.7%0%25.73%
12Pegapega.com54.91%0%0%0%13.73%
13ActiveCampaignactivecampaign.com0%0%52.65%0%13.16%
14Closeclose.com0%0%52.36%0%13.09%
15Act!act.com52.33%0%0%0%13.08%
16HighLevelgohighlevel.com0%0%51.84%0%12.96%
17Apptivoapptivo.com0%0%51.63%0%12.91%
18HoneyBookhoneybook.com51.59%0%0%0%12.9%
19Thryvthryv.com51.52%0%0%0%12.88%
20Veevaveeva.com0%0%50.09%0%12.52%
21Ontraportontraport.com50%0%0%0%12.5%
22Blackbaudblackbaud.com0%0%0%0%0%
23Bloomerangbloomerang.com0%0%0%0%0%
24Follow Up Bossfollowupboss.com0%0%0%0%0%
25GoldMinegoldmine.com0%0%0%0%0%
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CRM Software Companies What is

Microsoft Dynamics 365 Implementation is the professional service of deploying and configuring the Microsoft customer relationship management (CRM) and enterprise resource planning (ERP) cloud platform. It involves customizing the software suite to automate sales, marketing, customer service, finance, and operations for a specific organization. Implementation partners map business processes, migrate data, integrate with existing systems like Microsoft 365, and configure modules for sales automation, customer service management, and marketing automation. This service transforms disparate business functions into a unified digital ecosystem, enabling data-driven decision-making and improved customer experiences across all touchpoints.

Best CRM Software Companies What to consider when choosing the best

A Microsoft Dynamics 365 implementation follows a structured project methodology beginning with a discovery and planning phase where consultants analyze business requirements, map processes, and define success metrics. The configuration phase involves setting up the cloud tenant, customizing entities, fields, and workflows within the Dynamics 365 modules, and establishing security roles and data models. Data migration from legacy CRM systems, spreadsheets, or other databases is executed with cleansing and validation to ensure accuracy. The implementation includes integrating the platform with critical external systems such as ERP software, marketing automation tools, and communication platforms via APIs or pre-built connectors. Following user acceptance testing and training, the solution is deployed in a phased or big-bang approach, often with ongoing managed services for support, optimization, and future enhancements based on a subscription or project-based pricing model.

Who uses CRM Software Companies?

Microsoft Dynamics 365 Implementation is used by mid-market to enterprise-level companies across diverse sectors seeking to consolidate their sales, service, and financial operations. In financial services and insurance, firms implement it to manage client portfolios, automate claims processing, and ensure regulatory compliance. Retail and e-commerce businesses utilize it for omnichannel customer engagement, inventory management, and personalized marketing campaigns. Healthcare organizations adopt Dynamics 365 to manage patient relationships, streamline administrative workflows, and coordinate care services. Manufacturing and logistics companies leverage the platform for supply chain visibility, order management, and asset servicing. Primary buyers include Chief Information Officers (CIOs), IT directors, sales VPs, and operations managers who require a scalable system to unify customer data and automate core business processes.

Score Distribution

How brands are distributed across AI visibility score ranges

19 brands · 63% of sector
9 brands · 30% of sector
0 brands · 0% of sector
2 brands · 7% of sector
0 brands · 0% of sector
0–20
63%19 brands
21–40
30%9 brands
41–60
0%0 brands
61–80
7%2 brands
81–100
0%0 brands

Top Performing Areas

Technical100%

29 checks

Security and Trust Signals96.55%

29 checks

GEO89.22%

232 checks

LLM Visibility88.67%

203 checks

Readability Analysis84.18%

493 checks

Improvement Opportunities

Commerce0%

116 checks

Structured Data Recommendations3.45%

29 checks

API, Auth, MCP & Skill Discovery11.33%

203 checks

Content50%

58 checks

Crawlability and Accessibility66.84%

377 checks

Which brands AI engines mention most

ChatGPT
Top mention
Salesforce86.5%
Runner-up: HubSpot
Perplexity
Top mention
HubSpot52.5%
Grok
Top mention
Salesforce85.83%
Runner-up: HubSpot
Claude
Top mention
Salesforce86.5%
Runner-up: HubSpot
Results based on 1 prompts run across 4 AI engines.

Who wins by search intent

Top brand by mention share per intent category

Consideration

Best-Of Lists

HubSpot
11.43% mention share

Which questions surface these brands?

Existing category prompts with recorded responses up to the report date. Observed brands are leaderboard companies matched by name or domain in response evidence; this can include retrieved sources and does not imply a recommendation or endorsement.

No question-level evidence is available for this report yet.

Most cited domains in AI answers

Domains most frequently referenced by AI engines when answering prompts in this category

1
freshworks.com

Average citation position: 20

Other 11.11%Other 88.89%
9citations12.33% share
2
sugarai.com

Average citation position: 9

Other 100%
7citations9.59% share
3
revenuebase.ai

Average citation position: 16

Other 100%
3citations4.11% share
4
sugarcrm.comIn this report

Average citation position: 30

Other 33.33%Other 66.67%
3citations4.11% share
5
itechguides.com

Average citation position: 48

Other 100%
3citations4.11% share
6
dianapps.com

Average citation position: 19

Other 100%
2citations2.74% share
7
pega.comIn this report

Average citation position: 28

Other 50%Other 50%
2citations2.74% share
8
softabase.com

Average citation position: 32

Other 100%
2citations2.74% share
9
metrigy.com

Average citation position: 35

Other 100%
2citations2.74% share
10
zdnet.com

Average citation position: 1

Other 100%
1citations1.37% share

How can companies improve AI visibility?

Use the evidence above to prioritize these practical steps. They are recommendations, not measured causes of ranking or guarantees of improvement.

  1. Answer the tested questions

    Map the questions above to existing pages. Fill gaps with clear answers, comparison criteria, pricing, limitations and verifiable examples. Keep important pages crawlable and use structured data that matches the visible content.

    Review the evidence
  2. Strengthen verifiable source coverage

    Review the listed sources for relevant coverage. Correct outdated company facts, keep official documentation current and earn independent reviews or case studies supported by evidence. Do not buy or fabricate endorsements.

    Review the evidence
  3. Retest the same questions

    Record a baseline by question and AI engine. After publishing changes, rerun the same prompts in the same language and compare brand mentions, citations and positions. Use a website audit to diagnose technical blockers separately.

    Review the evidence
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How this report was produced

💬

Score calculation

Score = 50% mention rate + 35% answer mean reciprocal rank + 15% native-grounding mean reciprocal rank (scaled to 100). Grounding includes native retrieved sources, but only engine citations count towards citation statistics. Rates use all latest prompt/provider responses; repeated pages count once per brand/response, unknown ranks earn no position bonus. Audit scores are separate.

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Citation criteria

Only sources cited by the AI engine count as citations; retrieved, generated and unknown URLs do not.

🔗

Brand identity matching

Recommendations and sources are matched to the official domain, its subdomains, or an exact brand-name match ignoring letter case.

📋

Report scope

The published ranking is a saved snapshot for this category and language, not a live query of every AI model.

Weighting methodology

This report summarizes brand visibility in AI answers. AEO and SEO support each other, but the visibility score and the technical website audit are separate measurements.

AEO: Visibility in answers

We assess how often and how prominently a brand is recommended, alongside its position in the sources used by the AI model. Direct citations are tracked separately.

SEO: Discoverability and content quality

Crawlable pages, clear and useful content, structured data and reliable brand information support discovery. These areas are assessed in a separate website audit, not used directly as ranking scores.

How to read the results

Scores reflect AI answers during the measurement period; they do not guarantee Google rankings, traffic or sales. Brands with a total score of 0 stay in the list but are excluded from average, median, lowest and highest score calculations.

Frequently asked questions

Does this CRM Software Companies AI ranking measure product or service quality?

No. It measures brand visibility in recorded AI answers, not product performance, customer satisfaction or a quality certification. Assess the company's offering and independently verified evidence before making a buying decision.

How should I compare CRM Software Companies companies across AI engines?

Read each model column alongside Total Score. The overall leaderboard and the individual model results are different views of the recorded dataset; an overall leader does not necessarily lead every model.

Are the most cited domains also the highest-ranked CRM Software Companies companies?

Not necessarily. The source section orders domains by citations, while the company leaderboard orders businesses by AI visibility score. A publisher can be cited as a source without being a recommended business.

How can I cite this CRM Software Companies AI visibility report?

Use Bilarna as the publisher and Best CRM Software Companies 2026 AI Rankings | Bilarna as the report title. Link to https://bilarna.com/ai-rankings/best-crm-software-companies and include the dataset update date shown on this page, if available. Describe the figures as recorded AI visibility results.

About This Report

Scores are computed by Bilarna's AI Visibility Audit engine. Each website is evaluated across a weighted checklist of AI-discoverability criteria (Schema markup, LLM readiness, structured content, topical authority, and more). The sector aggregate covers 29 websites audited in the CRM Software category. Data is refreshed when new audits complete. Last dataset update: 2026-10-18.

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