# Toma Your AI Operating System for Dealership Conversations

## About

Toma builds Voice AI agents for automotive dealerships that answer every call, automate service scheduling, and protect revenue with dealer-specific safeguards. Improve CSI, reduce missed calls, and streamline customer communication.

- Verified: Yes

## Services

### Automotive Dealership Management
- [Customer Communication Solutions](https://bilarna.com/ai/automotive-dealership-management/customer-communication-solutions)

### Automotive Service Operations
- [Service Appointment Automation](https://bilarna.com/ai/automotive-service-operations/service-appointment-automation)

## Trust & Credentials

### Compliance
- SOC2
### Data Security
- SOC 2

## Frequently Asked Questions

**Q: How can AI improve customer service in automotive dealerships?**
A: AI can significantly enhance customer service in automotive dealerships by automating routine tasks such as answering calls, scheduling service appointments, and sending reminders. It ensures no calls are missed and follows up on dropped or unanswered calls with texts, increasing the chances of booking service. AI agents can handle inbound requests in real time, qualify leads, and transfer complex inquiries to human advisors when necessary. This automation reduces workload on staff, allowing them to focus on in-person customers and improve overall customer satisfaction. Additionally, AI systems provide a unified inbox for managing all customer interactions, ensuring timely and organized responses.

**Q: What features help AI systems reduce missed calls and no-shows in dealerships?**
A: AI systems reduce missed calls and no-shows in dealerships through several key features. They answer every inbound call promptly and can schedule appointments directly into the dealership’s service scheduler and management system. Automated texts and calls remind customers of upcoming appointments, helping keep service bays full. If a call is dropped or unanswered, the AI immediately follows up with a text message to re-engage the customer and offer assistance. Additionally, AI can transfer calls to human advisors when complex issues arise and will step back in if transferred calls go unanswered, ensuring no opportunity is lost. These features collectively improve communication efficiency and protect service revenue.

**Q: How do AI agents integrate with dealership management systems to streamline operations?**
A: AI agents integrate seamlessly with dealership management systems (DMS) and service schedulers to streamline daily operations. They can book appointments directly into these systems, ensuring accurate and real-time scheduling without manual input. This integration allows AI to handle inbound calls, qualify leads, and manage service bookings autonomously. When complex issues arise, AI agents transfer calls to the appropriate human advisors with full context. Additionally, AI systems provide a unified inbox that consolidates all customer communications, enabling dealership teams to track interactions, assign follow-ups, and respond efficiently. This connectivity reduces administrative workload, minimizes errors, and enhances overall operational efficiency.

## Links

- Profile: https://bilarna.com/provider/toma
- Structured data: https://bilarna.com/provider/toma/agent.json
- API schema: https://bilarna.com/provider/toma/openapi.yaml