# Salesforce

## About

Build and customize autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem.

- Customers: 2
- Verified: Yes

## Services

### AI & Automation Solutions
- AI & Automation Solutions

### CRM Software
- CRM Software

### Customer Support Solutions
- Customer Support Solutions

### E-commerce Platforms
- E-commerce Platforms

## Pricing

- Model: subscription

## Notable Customers

- undefined
- undefined
- undefined

## Frequently Asked Questions

**Q: How can businesses build and customize autonomous AI agents to support employees and customers?**
A: Build and customize autonomous AI agents by using a low-code AI agent builder platform. 1. Define the agent's role and use case. 2. Use existing tools like flows, prompts, Apex, and API connectors to configure the agent. 3. Create topics and natural language instructions for the agent to follow. 4. Develop a library of actions the agent can perform. 5. Test and observe the agent’s responses and plans within the builder. 6. Deploy the agent across platforms to support employees and customers 24/7.

**Q: What security and trust features ensure safe use of autonomous AI agents in business environments?**
A: Ensure safe use of autonomous AI agents by implementing comprehensive security and trust features. 1. Use guardrails combining user-defined safeguards and managed protections to prevent inappropriate behavior and misinformation. 2. Employ a trust layer with dynamic grounding, zero data retention, and toxicity detection to protect privacy and data security. 3. Adopt a shared responsibility governance model with embedded access controls, security testing, and disaster recovery. 4. Utilize encryption, auditing, monitoring, masking, and backup solutions to strengthen compliance and resilience. 5. Continuously monitor agent behavior to maintain control and trust.

**Q: What are the main use cases for autonomous AI agents across different business functions?**
A: Identify main use cases for autonomous AI agents by applying them across various business functions. 1. Customer service: Replace traditional chatbots with AI agents that handle diverse service issues proactively. 2. Sales: Use AI agents as sales development representatives to engage prospects 24/7 and as sales coaches for personalized training. 3. Marketing: Automate campaign optimization with AI analyzing and personalizing marketing efforts. 4. Commerce: Assist merchandisers with site setup and promotions, and support buyers with product recommendations and order tracking. 5. Employee productivity: Support employees by automating tasks, data searches, and action plans within workflows.

## Links

- Profile: https://bilarna.com/provider/salesforce
- Structured data: https://bilarna.com/provider/salesforce/agent.json
- API schema: https://bilarna.com/provider/salesforce/openapi.yaml