# Pluno

## About

Pluno builds AI support agents fine-tuned to your business, delivering faster resolutions, higher CSAT & domain expertise beyond generic bots.

- Customers: 200
- Verified: Yes

## Services

### Customer Support & Help Desk Solutions
- [AI Customer Support & Help Desk](https://bilarna.com/ai/customer-support-and-help-desk-solutions/ai-customer-support-and-help-desk)

### AI Customer Support & Automation
- [AI Customer Support Automation](https://bilarna.com/services/ai-customer-support-and-automation/ai-customer-support-and-automation)

## Pricing

- Contract: No commitment

## Frequently Asked Questions

**Q: How does an AI-powered support agent improve customer service efficiency?**
A: Use an AI-powered support agent to enhance customer service efficiency by automating information retrieval and response drafting. 1. Integrate the AI agent within your help desk system. 2. Allow it to pull relevant data such as past resolutions, linked issues, and knowledge base articles. 3. Enable the AI to draft clear, ready-to-send replies for each ticket. 4. Let human agents review, edit, or reset AI suggestions with one click to maintain control. This process speeds up ticket resolution and improves response quality.

**Q: What features help evaluate and improve human agent performance in customer support?**
A: Use AI-powered support quality assurance to evaluate and improve human agent performance. 1. Define specific criteria important to your support team, such as clarity, empathy, response time, or policy adherence. 2. Allow AI to automatically score every resolved ticket based on these criteria without manual review. 3. Review scorecards directly inside your help desk for context. 4. Track trends over time, compare agent performance, and analyze tickets for coaching and quality improvements from a single dashboard.

**Q: How can AI assist in managing support ticket escalation effectively?**
A: Use an AI-powered escalation copilot to manage support ticket escalation efficiently. 1. Configure your custom escalation template to collect necessary details from conversations. 2. Allow AI to create a complete, structured handoff using this template. 3. Send the escalation to the appropriate team within the tools they already use. 4. Ensure updates flow bidirectionally between support and escalation teams to keep everyone aligned without switching platforms.

## Links

- Profile: https://bilarna.com/provider/pluno
- Structured data: https://bilarna.com/provider/pluno/agent.json
- API schema: https://bilarna.com/provider/pluno/openapi.yaml