# Inkeep

## About

The Agent Platform for CX & Ops. Deploy conversational and workflow agents you can can customize in code or no-code.

- Founded: 2023
- Customers: 1
- Verified: Yes

## Services

### AI Agent Platforms & Automation
- [AI Agent Platforms](https://bilarna.com/ai/ai-agent-platforms-and-automation/ai-agent-platforms-and-automation)

### Customer Support & Service Automation
- [Customer Support & Service Automation](https://bilarna.com/ai/customer-support-and-service-automation/customer-support-and-service-automation)

## Frequently Asked Questions

**Q: What features does an AI agent platform offer for customer experience and operations?**
A: An AI agent platform designed for customer experience (CX) and operations typically offers features such as a no-code visual builder and a developer SDK, enabling both business and engineering teams to collaborate effectively. It supports creating and managing multiple sub-agents with specific roles, like customer assistance and refund processing. The platform allows seamless integration with various tools such as payment processors, CRM systems, and support platforms, ensuring efficient routing and handling of customer requests. Additionally, it provides full two-way synchronization between agents and tools, facilitating real-time updates and coordination across different operational areas.

**Q: How can developers and business teams collaborate using an AI agent platform?**
A: Developers and business teams can collaborate effectively on an AI agent platform by leveraging tools designed for both technical and non-technical users. The platform typically offers a no-code visual builder that allows business users to design and configure agents without programming knowledge. Meanwhile, developers can use a software development kit (SDK) to build more complex or customized agents. This dual approach enables seamless cooperation, where business teams define agent workflows and requirements, and developers implement integrations and advanced functionalities. The platform’s synchronization features ensure that updates made by either team are reflected in real time, fostering efficient teamwork and faster deployment of AI agents.

**Q: What types of sub-agents can be created within an AI agent platform?**
A: Within an AI agent platform, users can create various types of sub-agents tailored to specific tasks or roles. For example, a customer assistant sub-agent can handle routing customer requests to the appropriate specialists, while a refund sub-agent focuses on processing customer refunds. These sub-agents can be configured to use different integrated tools such as payment gateways, customer relationship management (CRM) systems, documentation platforms, and support ticketing systems. This modular approach allows organizations to design specialized agents that work together under a main agent, improving efficiency and ensuring that customer interactions are managed accurately and promptly.

## Links

- Profile: https://bilarna.com/provider/inkeep
- Structured data: https://bilarna.com/provider/inkeep/agent.json
- API schema: https://bilarna.com/provider/inkeep/openapi.yaml