# Edgedive The AI Support Engineer

## About

Edgedive is the AI support engineer that lives where you already work (Slack, Linear, Github, etc). It puts customer support and routine maintenance on auto-pilot by investigating issues, planning solutions, and putting up mergeable, easy-to-test PRs.

- Customers: 10
- Verified: Yes

## Services

### Business Automation & Support
- [AI-Driven Business Support](https://bilarna.com/ai/business-automation-and-support/ai-driven-business-support)

### IT Support & Maintenance
- [Automated IT Support Services](https://bilarna.com/ai/it-support-and-maintenance/automated-it-support-services)

## Pricing

- Model: subscription

## Trust & Credentials

### Certifications
- HIPAA compliant (HIPAA)
- SOC2 (SOC2)
### Compliance
- SOC2, HIPAA
### Data Security
- SOC2, HIPAA compliant

## Frequently Asked Questions

**Q: What features are typically included in startup-level AI support engineer plans?**
A: Startup-level AI support engineer plans generally include essential integrations with popular platforms such as Slack, Linear, and Github, enabling seamless workflow integration. They often provide a web management platform for centralized control and support multi-repository environments. These plans usually accommodate a limited number of users, commonly around 10, and include white-glove onboarding to ensure smooth adoption. Additionally, a risk-free 30-day pilot period is often offered to evaluate the service without commitment.

**Q: How do growth-level AI support engineer plans enhance user experience monitoring?**
A: Growth-level AI support engineer plans build upon startup features by adding advanced capabilities such as screen recordings of user experience (UX) changes. This allows teams to visually track and analyze how users interact with their applications, facilitating better issue identification and resolution. Additionally, these plans often include automated server log querying, which helps in quickly diagnosing backend issues without manual intervention. Growth plans typically support unlimited users, making them suitable for expanding teams requiring comprehensive monitoring and troubleshooting tools.

**Q: What additional benefits do enterprise-level AI support engineer plans offer compared to lower tiers?**
A: Enterprise-level AI support engineer plans include all features from startup and growth tiers but add significant customization and dedicated support options. These plans offer custom integrations tailored to specific business needs, allowing seamless connection with unique or proprietary systems. They also provide custom agent configuration to optimize AI behavior according to organizational requirements. Dedicated support ensures priority assistance and personalized service, which is crucial for large-scale or complex operations. This tier is designed for organizations needing advanced flexibility, scalability, and expert support to maintain efficient AI-driven customer support and maintenance.

## Links

- Profile: https://bilarna.com/provider/edgedive
- Structured data: https://bilarna.com/provider/edgedive/agent.json
- API schema: https://bilarna.com/provider/edgedive/openapi.yaml